This policy applies to everyone working with people seeking to access adult social care, whether that be the provision of advice and information or of care and support services. It applies whether the person is likely to be eligible for formal care and support or not and applies whether the person is likely to be entitled to local authority funding or will need to fund their own care and support.

This chapter was added in April 2015.

1. Purpose

People access Adult Social Care through a range of routes and for a variety of reasons. Some will be eligible for local authority funded services, and some will need advice and information. The Connect to Support website contains information relating to the prevention, reduction and delay of the development of need and customers and carers should be signposted to the website and given support to access it if necessary.

Every adult who feels they have a need for care and support is entitled to have their needs assessed and met.

It is critical to the vision in the Care Act that local authorities actively promote the wellbeing and independence of everyone who contacts them for support and do not wait until the person has reached a crisis point. It is vital that local authorities intervene early to support people, to help them retain or regain skills and confidence and to prevent, delay or reduce the development of needs.

2. Principles

Our work with everyone must follow the same basic principles:

  • The person’s wellbeing must be promoted and the person is best placed to judge their own wellbeing. However, this must be balanced with the wellbeing of any family members or friends involved in caring for them;
  • The person’s views, wishes, feelings and beliefs are paramount;
  • Any service offered to the person must aim to prevent or delay the development of needs or to reduce the needs the person already has;
  • The person must be supported to participate as fully as they can in decisions made about them;
  • Any decisions must take account of all the person’s circumstances and must not take account of any preconceptions based on age, appearance or condition;.
  • People experiencing abuse or neglect or at risk of abuse or neglect must be protected;
  • Any restriction on the person’s rights and freedoms must be kept to the minimum necessary.