‘Gifts’ is a blanket term to cover any gift however large or small, favours, hospitality, discounted rates and accepting payment for any service provided under a private arrangement.

Gifts must not be accepted from customers, carers, contractors or business partners.

1. Principles

Anyone working for the City Council is in a position of public trust and cannot leave themselves open to allegations of abuse of that trust. If gifts are offered, they must be refused sensitively to avoid causing offence to the person offering the gift.

The Code of Conduct for social care staff states that any gifts or bequests must be declared, and so anyone who is a beneficiary of a customer or carer’s will must declare this immediately to their line manager so that the proper protocol can be followed.

2. Procedural Steps

Step Action By Whom
1. In order to avoid the issue from arising in the first place, customers should be made aware of the City Council policy on gifts. All staff
2. If customers or carers give gifts to the establishment, these should be discussed with the Service Manager (Assistant Head of Service) who will make the decision about whether they can be accepted. Examples of this are where someone has bought a new television and wishes to donate their old one to the establishment or where someone has died and the family wish to gift some of their possessions to the establishment. Team manager
3. If a customer or carer makes a seasonal gift to the team, for example brings in a box of sweets or biscuits at Christmas, the manager must satisfy him or herself that there has been no coercion but can use his or her discretion to accept them on behalf of the team. Caution must be exercised however, because if there is a general expectation that customers or carers will make a seasonal gift, they may feel compelled to do so. Team manager
4. If individual staff members are offered any gift, favour, hospitality (other than a cup of tea on a home visit or similar) they must tactfully refuse the gift, citing this procedure and inform the line manager. All staff
5. If a customer requests support to buy a gift for someone other than a staff member (such as their family or another customer) this can be given provided the staff member is certain that the customer is exercising freedom of choice and that no coercion or compulsion is involved. All staff