May 2022

Below is the contents of the resource. It is divided into different sections; each with a number of section specific chapters. If you hover your cursor over the Contents tab at the top of the page, you can immediately click on the section you want; alternatively you can scroll down the page.

Operating Model Operational Manuals:

Click here to view the Operating Model Operational Manuals which are held on a dedicated, password protected, page.

Overview Local Responsibilities and Universal Services
First Contact and Identifying Needs Charging, Financial Assessment and Financial Representatives
Delivering Person Centred Care and Support Safeguarding
Mental Capacity and Mental Health Commissioning and Partnership Working
Moving between Areas: Inter-Local Authority and Cross Border Issues Local Guidance
Staff Support and Development Appendices

4.1: The Customer Journey

Assessment and Care Management

Services Relating to All Customers

Directly Provided Services

National Guidance

4.2: Local Services and Teams

See and Solve

Brokerage

Therapy Services – Sensory

Therapy Services – Occupational Therapy

9.1 Customers

9.2 Hull Council Processes

9.3 Complaints and Appeals