May 2022

Below is the contents of the resource. It is divided into different sections; each with a number of section specific chapters. If you hover your cursor over the Contents tab at the top of the page, you can immediately click on the section you want; alternatively you can scroll down the page.

Operating Model Operational Manuals:

Click here to view the Operating Model Operational Manuals which are held on a dedicated, password protected, page.

4.1: The Customer Journey

Assessment and Care Management

Services Relating to All Customers

Directly Provided Services

National Guidance

4.2: Local Services and Teams

See and Solve


Therapy Services – Sensory

Therapy Services – Occupational Therapy

9.1 Customers

9.2 Hull Council Processes

9.3 Complaints and Appeals