May 2020

Coronavirus / COVID-19

View Amendments to see information related to new legislation and guidance published as a result of the coronavirus outbreak.

This section provides a summary of how to use this Adults Policies, Procedures and Practice (APPP) resource, and its main features.


Finding your way around this Resource

This site is structured into different sections. On the home page there are five main buttons:

  • ASC Procedures – which contains policies, procedures and practice guidance for Hull Adult Social Care staff;
  • Practice Hotspots – which will contain information for Hull staff, such as briefings, messages for practice and a social work discussion forum. This will be available by the beginning of February when you will be notified of the password;
  • Safeguarding – which contains links to key Hull safeguarding information for adults and children;
  • Useful Links – which contains links to a number of key local websites;
  • Legislation and National Guidance which contains links to key legislation and national statutory and best practice guidance.

When you are in the ASC Procedures section, there are a number of tabs on the left side of the screen (when viewed on a computer):

  • Contents contains the policies, procedures and practice guidance chapters. These are divided into sections which can be viewed by clicking on the arrow on the right of ‘Contents’;
  • Resources provides a range of relevant supporting information (see also below). The different sections can also be viewed by clicking on the arrow on the right of ‘Resources’;
  • Contact contains local contact details for Hull teams, services and partner organisations. It also has a contact form, for you to send a message to Alison Morley, Professional Practice Officer, who oversee the coordination of this APPP, should you have any comments or suggestions.

Accessibility Options

This resource has a number of different options to aide online reading. When you are on the home page, choose ‘Accessibility’ drop down menu on the right side of the screen. There is large text, green, blue or pink backgrounds, yellow text on a black background or you can return to the default setting. You can use large text with any of the other options.

In addition, the site is designed to be accessible for users of text only and screen reader software programs which allow blind or visually impaired users to read the text that is displayed on the computer screen with a speech synthesizer or braille display. Our content is consistently structured, including headings, which makes using the software on our site easier. Also, when viewed though screen reader software, every page has a ‘Skip to main content’ link which allows software users to go straight to the main content of that page instead of receiving the full navigation options every time. Please share this information with blind or visually impaired colleagues.

Using the APPP Resource on Mobile Phones and Tablets

This resource works well on internet enabled mobile phones and tablets by typing in the weblink in the internet address bar. When used on a mobile phone, the website will immediately convert into a mobile phone friendly version, where the tabs sit behind the Menu button. If it does not work straightaway, tap on the refresh circle in the address bar.

If your phone or tablet has a reader option (it may be an ‘R’ or say ‘Reader’ in the address bar, you may have to install it), tap on it and it will convert the text into a more easy to read version for phones or tablets.


The Resources section contains a number of links and documents to supplement the information in chapters. It includes

For ease of use, if you can open the resource in two tabs next to each other you can click on the Resources section to consult related resources without leaving the chapter you are reading.

If there are any documents or links you would added to this section, please contact Alison Morley, via the Contact Form.


With each revised edition of this resource, we indicate which chapters are new or have been updated. This information is available in the table below and at the top of the relevant chapter.

May 2020

The following two new chapters were added as an urgent update due to the coronavirus / COVID-10 pandemic.

Chapter Detail
Adult Social Care Interim Operating Manual in Response to COVID-19 This document is to support and assist all staff in understanding their responsibilities for the delivery of social care in response to COIVD-19.

It is in the COVID-19 Information section of the Operating Manuals section.

Hull City Council MCA and DoLS Interim Policy during the Coronavirus (COVID-19) Pandemic The Department of Health and Social Care issued interim guidance to inform the application of the Deprivation of Liberty Safeguards and ensure timely responses during the pandemic. This policy reflects that guidance. It is only valid during the COVID-19 pandemic and applies only until the DHSC guidance is withdrawn.

March 2020

Chapter  Detail
Amended chapters
Assessment and Self-Assessment  This chapter has been amended to add a link in the scope box to Evidence for Strengths and Asset-based Outcomes: A Quick Guide for Social Workers (NICE).
Transition Protocol A link has been added to Welcome to Preparing for Adulthood: The Role of Social Workers, published by SCIE.
End of Life Care  A link has been added to A Second Class Ending: Exploring the barriers and championing outstanding end of life care for people who are homeless published by the Care Quality Commission as above. A link was also added in Section 4, Addressing Inequalities in End of Life Care to Elderly and End of Life Care for Muslims in the UK published by the Muslim Council for Britain.  It was also amended to reflect the Supreme Court ruling, see 3.2, Persons in a vegetative state. Section 6.1, Best Interests Test was also added.
Safeguarding Adults Procedures This chapter was amended to add a link in the scope box to Making Decisions on the Duty to carry out Safeguarding Adults Enquiries: Resources published by the Local Government Association.
Case Recording: Principles A link has been added in the scope box to Social Work Recording, published by SCIE.
Supervision This chapter was amended to add a link in the scope box to Professional Standards and Professional Standards Guidance  published by Social Work England.
Professional Capabilities Framework for Social Work This chapter was amended to add a link in the scope box to Professional Standards and Professional Standards Guidance  published by Social Work England.
Working with People Barred from Accessing Adult Social Care Support This guidance has been revised throughout as a result of local review and should be re-read. It replaces the Working with People with No Recourse to Public Funds guidance.
New chapters
Equality, Diversity and Human Rights This chapter outlines the main principles and points of the Equality Act 2010 and how they relate to working with people with care and support needs.
Bullying and Harassment This section contains Hull City Council’s Bullying and Harassment policy and procedure, guidance for employees and managers and the complaints form.
Lone Working This chapter is the Hull City Council’s guidance on lone working.
Work-Related Violence This chapter is the Hull City Council’s guidance on work- related guidance.
Modern Slavery This chapter outlines the types of modern slavery, signs that someone may be a victim of modern slavery and what action to take in such circumstances.
Working with Adults with Hidden Disabilities  This chapter outlines different types of hidden disabilities and how staff should be aware of and respond to such issues. This is as a result of three complaints against councils upheld by the Local Government and Social Care Ombudsman.
Research and Report Briefings Click on the link to see the briefings produced by Policy Partners Project, which are summaries of recently published research or other reports.

Date of Next Revision

This APPP is usually revised every six months, therefore the next edition will be available in September 2020.

If you want to make amendments to existing chapters, you must copy it into Word and amend it using track changes. Click here Making Changes to Chapters for information about how to make the changes in the way we require. Please first contact Alison Morley, Professional Practice Officer in Hull (via the Contact Form), who is your local contact person for this APPP, to discuss any changes you want to make.


On the home screen, type in the word or phrase you are looking for in the ‘Search’ facility and press ‘Enter’. It will bring up a list of all the chapters where it appears. Click on the one you want. The word / phrase will remain highlighted in the chapter.If you want to narrow down your search, add ” around the word or phrase, for example “safeguarding”.

If you want to search for specific text within a chapter or a pdf document, you can also press ‘Ctrl’ and ‘f’ together. A box will appear in the top right of your screen. Type in the word / phrase you want to find and press ‘Enter’. The number of times it appears in the chapter will be displayed next to your word. Use the up and down arrows next to it to find all the references.

Register with Us

We recommend you ‘Register with Us‘. This enables us to notify you that your APPP resource has been updated, which is usually every six months. By submitting this information, you will only receive email notifications from us in relation to APPP updates and your information will not be given to any third parties.


This resource has been designed to be used online. It is easier to update web-based procedures rather than a hard-copy manual, and version control is very effectively managed. Reducing or eliminating printing cuts costs, as well as preserving valuable resources.

If you print a chapter, to take to a meeting for example, please note it will have a water mark stating it is valid for 72 hours only and the date it was printed. Whilst APPP resources are usually updated every six months, there may be occasions when it is updated urgently as a result of a Safeguarding Adults Review or inspection recommendation, so it is important to be sure that you are using the most recent copy. That is why we recommend that if you have to print a chapter, you no longer refer to it after that time.


The chapter content in this resource can be accessed, downloaded and printed unchanged, on a temporary basis. Any content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in part or in whole in any manner or format without the prior written permission of Policy Partners Project Ltd.