This section provides a summary of how to use this Adults Policies, Procedures and Practice (APPP) resource, and its main features.


Finding your way around the APPP

This site is structured into different sections. On the home page there are five tiles / buttons:

When you are in the ASC Procedures section, there are a number of tabs on the left side of the screen (when viewed on a computer):

  • Contents contains the policies, procedures and practice guidance chapters. These are divided into sections which can be viewed by clicking on the arrow on the right of ‘Contents’;
  • Resources provides a range of relevant supporting information (see also below). The different sections can also be viewed by clicking on the arrow on the right of ‘Resources’;
  • Contact contains local contact details for Hull teams, services and partner organisations. It also has a contact form, for you to send a message to Gary Hass, information Co-ordinator, who oversees this APPP, should you have any comments or suggestions.

Accessibility Options

This portal has a number of different options to aid online reading. Using the ‘Accessibility’ drop-down menu on the left-side of the screen, you can change to green, blue or pink backgrounds, yellow text on a black background or you can return to the default setting.You can also resize the website by pressing CTRL and + together to make the site larger, you can keep pressing this to increase the zoom level. Pressing CTRL and – together makes the site smaller. This is a feature built into your web browser, known as in-browser zooming, and so depending on the browser you’re using the controls may be different.

In addition, the site is designed to be accessible for users of text only and screen reader software programs which allow blind or visually impaired users to read the text that is displayed on the computer screen with a speech synthesizer or braille display. Our content is consistently structured, including headings, which makes using the software on our site easier. Also, when viewed through screen reader software, every page has a ‘Skip to main content’ link which allows software users to go straight to the main content of that page instead of receiving the full navigation options every time. Please share this information with blind or visually impaired colleagues.

Using the APPP Resource on Smartphones and Tablets

This resource works well on smartphones and tablets by typing in the weblink in the internet address bar. When used on a smartphone, the website will immediately convert into a mobile friendly version, where the tabs sit behind the Menu button.

Adding Shortcuts to the APPP

You can easily access the APPP by installing a shortcut on your device, which will directly open up your internet browser to the APPP site. You can do so using the following methods:

  • on desktop / laptops: go to the homepage of the APPP website in your internet browser, then bookmark it using your browser’s bookmark feature. Open your browser’s list of bookmarked websites and drag the APPP bookmark onto the desktop of your device.
  • on smartphones/ tablets: go to the homepage of the APPP website in your internet browser, and do the following:
    • on Android devices – click the three dots, and select ‘add to home screen‘;
    • on iOS / Apple – click the share icon Apple share icon, scroll down the page and select ‘add to home screen‘.


The Resources section contains a number of links and documents to supplement the information in chapters. It includes:

  • Case Law and LGSCO Reports – provides information about recent significant court cases and key complaint findings from the Local Government and Social Care Ombudsman;
  • Case Studies – from the Care and Support Statutory Guidance;
  • CQC Single Assessment Framework – information about the single assessment framework which the CQC will use to inspect providers, local authorities and integrated care systems;
  • Glossary – provides definitions and key terms used;
  • Integrated Care – links to organisations and documents related to the health and social care integration agenda;
  • Legislation – links to relevant legislation;
  • National Guidance  – links to national guidance, particularly from ADASS, LGA and SCIE;
  • Organisations – links to websites for relevant national organisations;
  • Provider Resources – links to guidance and other information and national organisations who provide services and support to provider services;
  • Research and Report Briefings – written by Policy Partners Project to reflect current issues or recently released research reports;
  • Safeguarding Adults Reviews and Inquiry Reports – links to significant SARs and reports from major inquiries. .

If there are any documents or links you would added to this section, please contact Gary Hass, via the Contact Form.


With each revised edition of this resource, we indicate which chapters are new or have been updated. This information is available in the table below and at the top of the relevant chapter.

March 2024

Title Details
Operating Model Operational Models: Section 17, Final Induction A list of useful team contacts for services across the city has been added.
Operating Model Operational Models: Section 28,  Training Training advice and support from the No Recourse to Public Funds Network (NRPF) has been added.
Operating Model Operational Models: Section 53,  Medical Devices and Equipment A Bed Rails Practice Note and risk assessment documentation have been added.

Operating Model Operational Models: Section 54, Ombudsman Briefing

A summary of findings from the Local Government and Social Care Ombudsman in relation to the provision of 24 hour care at home has been added.
Operating Model Operational Models: Section 52, Out of Hours and On Call Rota The ASC DMT and Manager On Call rota for 01.04.2024 to 30.06.2024 has been added.

February 2024

Title Details
Health and Safety at Work The latest version of Hull City Council Health and Safety at Work Policy has been added.
Operating Model Operational Models: Protection of Property and Emergency Care of Pets Updated guidance on the emergency placement of pets under Section 47 Care Act.
Operating Model Operational Models: Practice Framework


A printable copy of the new Practice Framework has been added, along with an accompanying presentation.
Operating Model Operational Models: Advocacy Referral Process Guidance on the advocacy referral process has been updated. A process map and Liquidlogic guidance and are also available
Operating Model Operational Models: Terms of Reference Practice Surgery Documents relating to the Practice Surgeries have been added to reflect arrangements in place to support practice from 05 February 2024.
Operating Model Operational Models: Safeguarding Policies and Procedures The Joint Hoarding Protocol, produced in partnership with Humber Fire and Rescue, and the Safeguarding Adults Boards in East Riding, North Lincolnshire and North East Lincolnshire has been added.  The protocol contains guidance for practitioners in relation to hoarding, and a hoarding assessment protocol.
Operating Model Operational Models: Extended DMT 25 January 2024 All of the presentations and slides from Extended DMT on 25 January have been added for staff read. The areas covered include communications and engagement, digital, safeguarding, feedback, and updates from the Principal Occupational Therapist and Principal Social Worker.
Operating Model Operational Models; CQC Assurance News Two new 7 Minute Briefings have been added:

CQC Pilot Evaluation Summary

CQC Assessment – What does it include?

November 2023

Chapter Details
Shared Lives This new chapter provides an overview of shared lives care. Shared lives is a regulated form of social care where an adult (aged 16+ in England) with care and support needs moves in with a registered shared lives carer and lives with them as part of their household in a family environment. It provides an alternative to supported living or residential care.
Person in a Position of Trust (PiPoT) Policy This policy, which sets out responsibilities for responding to allegations or concerns raised about a person, whether an employee, volunteer or student, paid or unpaid who works with or cares for adults with care and support needs, has been added to the APPP portal.

June 2023

Chapter Details
Providing Culturally Appropriate Care This new chapter explains what is meant by culturally appropriate care, and how adult social care staff should work in a person-centred way to recognise, consider and respond sensitively to a person’s beliefs or conventions.

February 2023

Chapter Details
Working with Autistic Adults This chapter has been reviewed and updated to include information on The Oliver McGowan Mandatory Training and Learning Disability.
Health and Wellbeing of Staff This new chapter is taken from Health and Wellbeing of the Adult Social Care Workforce published by the Department of Health and Social Care. It includes advice and links to other information that employers and managers can use to help build the resilience of their team and address any concerns their staff may have.

Date of Next Revision

This APPP is regularly updated. Make sure you are registered to receive email notifications of updates (see Register with Us).

If you want to make amendments to existing chapters, you must copy it into Word and amend it using track changes. Click here to see information on  Making Changes to Chapters. Please first contact Gary Hass, Information Co-ordinator in Hull (via the Contact Form), who is your local contact person for this APPP, to discuss any changes you want to make.


Using the search facility

To search for information, type in the word or phrase you are looking for in the ‘Search’ facility and press ‘Enter’. It will bring up a list of all the chapters where it appears.  The word / phrase you searched for will be highlighted in the chapter. To make sure the search results more accurately reflect what you are looking for, you can add inverted commas (also known as speech marks) to the word or term you are looking for, for example “safeguarding” or “adult safeguarding”.

Using ‘ctrl’ and f

If you want to search for specific text within a chapter or a pdf document, you can also press ‘Ctrl’ and ‘f’ together. A box will appear in the top right of your screen. Type in the word / phrase you want to find and press ‘Enter’. The number of times it appears in the chapter will be displayed next to your word. Use the up and down arrows next to it to find all the references.

Register with Us

We recommend you ‘Register with Us‘. This enables us to notify you when the APPP is updated. You will only receive email notifications in relation to APPP updates and your information will not be given to any third parties.


This resource has been designed to be used online. If you print a chapter, for example to take to a meeting, please note it is valid for 72 hours only from the date it was printed. Whilst APPP resources are usually updated every six months, there may be occasions when they are updated urgently as a result of a Safeguarding Adults Review or inspection recommendation, so it is important to be sure that you are using the most recent copy. This is why we recommend that if you have to print a chapter, you no longer refer to it after that time.

Please remember that the resource can be also accessed on smartphones and tablets (see Using the APPP Resource on Smartphones and Tablets).


The chapter content in this resource can be accessed, downloaded and printed unchanged, on a temporary basis. Any content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in part or in whole in any manner or format without the prior written permission of Policy Partners Project Ltd.

Was this helpful?
Thanks for your feedback!