SCOPE OF THIS CHAPTER

All customer reviews should focus on the needs of the person and whether the support commissioned or provided achieve the outcomes the person wants or needs, as expressed in the support plan. Reviews should be proportionate to the degrees of need, change and risk and can be conducted via a meeting of stakeholders, a face to face meeting with the customer, by telephone or digitally.

RELATED CHAPTER

Outcome Focused Support Planning Procedure

1. Principles

The customer is central to the review process and should lead the decision making. If they do not have the mental capacity to make decisions directly, then consideration must be given to the appointment of an advocate and any decisions made should be demonstrably in their best interest.

The outcome focused review will be led by the customer as far as they are willing and able to do and will draw upon information from the customer and all relevant parties to identify which outcomes have been achieved, which have not and any new or different outcomes the customer wants to achieve.

It will then look at any support changes necessary to achieve the outcomes important to and for the customer.

Outcome focused reviews should take place six weeks after the start of new support and at least once a year after that, although they can be held more often if necessary.

2. Procedural Steps

Step Action By Whom
1. Four weeks before an outcome focused review is due, the customer should be consulted to find out who s/he would like to invite. All service providers should be represented. Social Worker/ assistant/occupational therapist/ sensory impairment worker
2. Prior to the outcome focused review, the worker should consult previous reviews and the Support Plan to familiarise themselves with the customer and their circumstances. Social Worker/ assistant/occupational therapist/ sensory impairment worker
3. The outcome focussed review should be proportionate to the degrees of need, change and risk and can be conducted via a meeting of stakeholders, a face to face meeting with the customer, by telephone or digitally. It should cover two key areas:
  • Whether the customer’s needs have changed and if so, whether a new assessment is needed. This includes assessment to confirm ongoing eligibility for Local Authority funded support;
  • Whether existing services are meeting the outcomes important to and for the customer and if not, what changes need to happen, including consideration about whether a new support plan needs to be developed.
Social Worker/ assistant/occupational therapist/ sensory impairment worker
4. An approximate date should be agreed for the next review (e.g. three months, a year etc). Social Worker/ assistant/occupational therapist/ sensory impairment worker
5. Following the meeting, the worker should record in Care Assess and send a copy to the customer within three weeks. Social Worker/ assistant/occupational therapist/ sensory impairment worker